Our philosophy

The pillars of our philosophy:

CHOOSE THE BEST TECHNOLOGY

We don’t make random choices. We have chosen to become specialists of the Apple smartphone, allowing new users an unforgettable experience that goes beyond the device.

CHOOSE THE MOST RELIABLE PARTNERS

We are smartphone specialists, also relying on significant partnerships that guarantee quality services. You are too important to us, we cannot afford to make mistakes.

DEFINING THE PRODUCT'S REVERSE ENGINEERING

We want to write a new chapter in history with industry experts. Developing and improving the product’s reverse engineering, combining industrial processes for the refurbishment of appliances and Italian craftsmanship to better take care of customers’ needs

DEVELOPING CUSTOMER-TAILORED SERVICES

For once, we want to try to meet our needs as the first smartphone user. If we don’t satisfy ourselves, how can we think of satisfying you? We consider ourselves a boutique, and as such we want to tailor our services to you.

MAXIMUM QUALITY

The quality of appliances, services,plus the best players by our side. It is not enough for us, we work and are structured as indicated by ISO9001, because we believe that quality derives from your measure of satisfaction. The RecallFirstHand qualification program incorporates the highest quality standards prescribed by current regulations regarding the technical assistance of electronic products. We do not use technical assistance centres, but actual laboratories capable of operating according to ISO17025.

OUR DNA

Lastly, in chronological order, but not as such, we are proud to be Italian and to present ourselves to the market as such. We are a close-knit, eclectic and varied team. We come from various industrial sectors, eager to share our knowledge for the good of customers.